UK Gambling Commission rules make us confirm who you are, and most checks clear in about 11 hours.
Most players worry the check is endless or vague, so here are the facts without the padding.
Work through these in order and you sidestep the resubmissions that stretch everyone else's wait.
Our team reads every upload by hand, so sharp, complete copies are the fastest route through the queue.
Why does my surname not match? A statement showing a previous surname, or a letter addressed to a flat you left behind, will not tie back to the profile you opened. Send a paper that matches your current details Update your profile first, then upload again
Cropped at the edges. Webcam shots and angles that clip the corners leave an officer guessing, and a guessed document cannot be accepted by our team. Lay it flat in daylight and shoot straight down Fit all four corners inside the frame
Last year's bill versus today's post. A bill dated months back tells us nothing about where you live now, so the check asks for something from the recent past. Pick your newest bill of the three Order a fresh copy from the supplier
Holding a licence from the UK Gambling Commission means Prince Casino Ltd must know that the money on the table is yours to spend. Bank statements, payslips or a sale contract simply show where it came from. It is a routine part of staying legal, and no one here treats it as a hint of wrongdoing. Answer once, and the file closes.
An officer might ask for one or two of these, depending on your answer.
This is the block to skim the moment a request appears in your inbox.
Six short answers that settle why the check exists and what it asks of you.
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